Warranty & Shipping
Advecan E-bikes provides a 12-month standard warranty against defects from the manufacturer. However, It is possible to extend the warranty one or two years of extra charging.
Electrical parts such as the battery, motor controller, electric motor, pedal assist sensor, LCD screen and throttle can be easily replaced by the user. If a problem is found, our team will provide the necessary support to solve the problem. If the problem isn't solved Advecan E-bikes will replace the defective part free of charge. Shipping costs have to pay by the costumer.
The warranty also covers mechanical parts that were damaged during shipping. If the box is damaged, do not open the box and inform Advecan E-bikes as soon as possible.
The Advecan E-bike warranty does not cover:
* Mechanical parts that are damaged as a result of using the product, including brakes, tires, suspension, pedals and gears
* Damage or failure from abuse, misuse, or accidents
* Damage resulting from improper charging of the battery or use of any charger not supplied by Advecan E-Bikes
* Installation of any electrical components not originally supplied by Advecan E-Bikes
1-3 business days.
We ship to Canada & USA!